All personalised and customised products at 3 Lines are produced exclusively for you and are therefore non-returnable and non-refundable once manufactured.

In the event that your personalised order arrives damaged, incorrectly produced, or with missing components, please contact us within 15 days of delivery with your order number and clear photographs of the issue. We will assess your request and arrange a replacement or resolution at no additional cost to you.

We offer a 15-day return window from the date of delivery for all standard products. To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original condition
• The item must be returned in its original packaging with all accessories included
• A copy of your order confirmation or invoice must accompany the return
• The return request must be initiated within 15 days of the delivery date

Upon receipt and inspection of your return, we will process your refund or exchange within 3–5 business days. 

Step 1 — Contact us first
WhatsApp or email us within 15 days of delivery with your order number and reason for return.

Step 2 — Pack and dispatch
Pack securely in original packaging, include your order confirmation, and ship to the address we provide.

Step 3 — Done
Approved exchanges are dispatched free of charge. Refunds are credited within 3–5 business days.